Welcome to the Yulibu.com Help Center
04 Nov 2020
What information do we collect?
We collect information from you when you register on our site (Yulibu), place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
- Cancellation Policy.
You may cancel the order before seller delivers items. In case seller has delivered the items, you may contact seller and request for return & refund. Buyer will not be entitled to request for a cancellation, return or exchange of purchased mobile phone top-up cards, perishable items and e-tickets with special conditions.
- Refund Policy
In general, the amount will be refunded for the same amount as the paid payment.
The return cost and/or indemnity may be charged to you after you return the item.
The refund may not be accepted in the following cases:
- ① The item has been damaged by customer's fault. (except for only opened package)
② The item value has been remarkably decreased due to the customer's usage/consumption.
③ The item value has been remarkably decreased due to the time-sensitive sale.
④ The item has been customized for specific buyer.
The items and contents in YULIBU are listed by individual sellers. YULIBU only provides trading platform and system to facilitate transactions, and is not responsible for their listed items and contents.
- International Shipping
Import restrictions of individual country are applicable for all internet purchases.
Buyers are therefore responsible for ensuring that items can be imported to the destination country before placing any orders.
The recipient of an international shipment shall bear all relevant charges incurred for international shipping, unless otherwise specified.
These will include but not be limited to the following: shipping fees, import and customs duties. The payable amount may vary based on item and item price. For further enquiries, please contact us.
PT. YULIBU NUSANTARA INTERNASIONAL (Indonesia)
+62 21 22057930
Yulibu, Inc (United States)
Phone: +1 302-261-5255
Yulibu,LLP (United Kingdom)
Phone: +44 20-797-5