04 Nov 2020
Who do I pay when I make a purchase on Yulibu?
You pay the seller via Yulibu using secure payment gateway. We act as intermediary of your payment.
We will always make sure that the seller sends the goods according to what you ordered.
And what about shipping?
The seller ships directly to you via USPS, UPS, FedEx, or another qualified carrier. Yulibu does not keep any inventory, nor do we facilitate the shipping of items.
Many times you can view the shipping method directly in the listing of the item they purchased. Otherwise contact the seller via email for this information if they have not already added tracking information to the order.
What do I do if I have a problem with my transaction?
1. Contact the seller
If your item hasn't arrived or isn't as described, first try to contact the seller. Just go to your "Account > Recent purchases" page and locate the transaction. Use the "Send them a message" link under the seller's username to contact the seller and attempt to resolve the issue. Using this contact method will automatically have your order number referenced.
Most sellers are happy to resolve any issues you may have, so give them a chance to make it right for you.
2. Report the seller to Yulibu
The "Report a problem" link to open a dispute will appear at the bottom of the order summary 14 days after your order date, or the day after the estimated delivery date, whichever is sooner. Cases for items that arrive significantly not as described can be opened as soon as you receive the shipment.
Should an issue arise during the course of a transaction, Yulibu encourages buyer and seller to work out a resolution that is satisfactory to both parties. Yulibu is invested in making sure that we remove any sellers from our marketplace who are not performing up to your and our expectations. Thank you in advance for bringing such sellers to our attention so we can make Yulibu better for all.
How can I get my money back?
After reporting your problem to Yulibu, we will immediately investigating the case, and build a communication between you and the seller. Our team will be take a decission about the problem, and if the you winning the case, we will refund your money back to your bank account / credit / debit card that you used for payment on Yulibu.