These are the questions that users may meet for the first time use ,and problem-shooting tips as below：
Q:It does not charge my phone
A:1:confirm your phone support wireless charge
2:confirm your phone screen size within 4.7-6.5 inch（support some devices 6.3 inch,such as Samsung Galaxy S8+ S9+ Note 8..... ）
Q:Can charge with my phone case
A：it can charge with phone case
kindly note to remove 1. metal plate; 2. metal ring; 3. credit card or IC card; And 4. case thickness less than 5mm
Q:Correct user instruction
A：First,confirm the phone size,Second:adjust the car wireless charger to the Corresponding location (See the page details or contact our friendly customer service )
Q：Will the phone fall off?
NO，This wireless car charger mount is sturdily built and hook up on the air vent with non-slip rubber silicone, it would hold your phone without dropping, however, kindly make sure you drive slowly on bumpy roads to avoid too much shakes.